Asticom, AI Rudder unite to transform customer experience in PH

Markfordsblog | Asticom, AI Rudder unite to transform customer experience in PH | Asticom Technology Inc., a digital-first shared services and outsourcing provider, has partnered with AI Rudder, a global pioneer in voice AI technology, to reshape customer experiences across multiple industries in the country.

This strategic alliance aims to elevate customer service for Filipino businesses, offering efficient, personalized, and seamless customer interactions through the power of advanced AI solutions.

The partnership brings AI Rudder’s advanced voice AI technology into Asticom’s service portfolio, empowering businesses across banking, fintech, e-commerce, logistics, and more to accelerate digital transformation.

By streamlining routine customer interactions, the technology allows agents to focus on complex cases, while its natural language capabilities facilitate near-human, two-way conversations that set a new standard for customer engagement. This enables Asticom’s enterprise clients to reduce customer wait times, optimize workflows, and deliver consistently high-quality customer care.

“Our partnership with AI Rudder allows us to harness the transformative power of AI to redefine the customer experience, making it more efficient and more human simultaneously,” shared Mharicar Castillo-Reyes, President and CEO of Asticom. “This is all part of our vision to contribute to the country’s economic growth and support businesses in their journey towards digital transformation.”

“AI Rudder is thrilled to partner with Asticom, providing its customers with a digital-first shared services and outsourcing solution that harnesses AI Rudder’s customer-centric technology to revolutionize customer interactions. By sourcing top-tier talent and deploying AI-driven solutions for customer engagement, this collaboration aims to optimize operations, elevate customer experience, and transform customer service across various industries, including banking, fintech, e-commerce, and logistics,” shared AI Rudder Founder and CEO Teng Ren.

Both companies are united in their goal to drive innovation and empower businesses to deliver exceptional customer service that meets the evolving demands of today’s digital environment.

The collaboration also underscores Asticom’s commitment to strengthening Philippine industries and contributing to national economic growth. By leveraging AI Rudder’s technology, Asticom enhances its ability to support Filipino businesses in creating more responsive, accessible, and efficient customer service models.

For more information about Asticom’s innovative service offerings, visit http://www.asticom.com.ph.  To explore AI Rudder’s AI-driven customer service solutions, visit http://www.airudder.com.

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ASTICOM

Asticom Technology Inc. is a Philippine-based shared services company under the Globe Group. As a partner, we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. We provide Staffing Solutions, General Services, and IT Services – innovative, co-created, and value-driven solutions tailored to fit the client’s needs.